Privacy Policy
This policy explains how Ornata Pty Ltd ("Ornata", "we", "us") handles personal information collected through ornata.ag. We do so in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
01 Introduction
Ornata provides a remote farm-operations service. This website lets you enquire about that service and express interest in working with us. We collect personal information you choose to give us through these forms, and information about how you use the website through analytics and advertising tools described below.
02 Information we collect
Service enquiries (the contact form): your name, email address, phone number, nearest town/region, the primary operation you're interested in, optional company name and tractor make/model/year, and any message you provide.
Career enquiries (the careers form): your name, email address, optional phone number, what you tell us about yourself, and an optional CV/resume file (PDF).
Website usage information: when you visit, we and our service providers collect information such as pages viewed, buttons and links clicked, videos played, the page or ad that referred you (including campaign tags in the link), approximate location derived from your IP address, device and browser type, and identifiers stored in cookies or similar technologies. When you send us an enquiry or career enquiry, we may record how you arrived at our website (for example, the ad or campaign) alongside it.
03 Why we collect it
To respond to your service enquiry, to consider career enquiries, to understand how the website is used so we can improve it, and to measure and improve our advertising - for example, to see which ads lead to enquiries and to show our ads on Facebook and Instagram to people who have visited our website (remarketing). We do not sell your personal information. We do not share the contents of your enquiry or career application with advertising platforms.
04 How it is stored and used
Form submissions are delivered to us by email and a notification is posted to our internal team channel. We do not store submissions in a website database. Any CV you attach is delivered as an email attachment; the website server does not retain a copy beyond sending it. Note that copies necessarily persist in our email inbox and team channel once delivered.
We take reasonable steps to protect the personal information we handle from misuse, interference, loss, and unauthorised access or disclosure (APP 11), though no method of transmission or storage is completely secure.
05 Third parties
We use service providers to run this site and our business, and they only receive what they need to provide their service: Amazon Web Services (hosting and email delivery, Sydney), Slack (internal team notifications of enquiries), PostHog (website analytics), Cloudflare (bot protection on our forms), Google (Google Tag Manager, Google Analytics and YouTube video embeds), Meta (Meta Pixel, for measuring and showing ads on Facebook and Instagram) and HubSpot (marketing analytics). Google, Meta and HubSpot may also use information collected through their tags in line with their own privacy policies. See how Google uses information from sites that use its services: https://policies.google.com/technologies/partner-sites.
06 Overseas disclosure
Some of our service providers store or process information outside Australia, so your personal information may be disclosed to recipients overseas, mainly in the United States (Slack, PostHog, Cloudflare, Google and Meta). HubSpot stores our data in Australia but may access it from the United States and other countries. Form submissions are delivered through AWS in Sydney, and a notification including your enquiry details is posted to our team's Slack workspace, which is hosted in the United States. We take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles.
07 Data retention
We keep enquiry emails for as long as needed to respond and for our reasonable business records (generally up to 2 years), and CVs for up to 6 months unless a longer period is required or you ask us to delete them sooner. You can request deletion at any time.
08 Your rights
You may request access to, correction of, or deletion of the personal information we hold about you. Contact us at contact@ornata.ag and we'll respond within a reasonable time. If you have a concern about how we've handled your information, you may also contact the Office of the Australian Information Commissioner (OAIC).
10 Changes & contact
We may update this policy from time to time; the "last updated" date above reflects the most recent change. Questions? Email us at contact@ornata.ag.